It's the customer experience that is the glue that binds. As digital continues to spread its wings across so many parts of the communications toolset, we at IE continue to focus on how we can use these tools to engage customers. That means we're providing new insight and new thinking into old concepts (such as delivering direct sales campaigns that were once the domain of traditional below the line agencies).

So, what can you buy from us?

Digital Account Planning

If we're solving the digital challenge, then we need to do some up front thinking.

Before we get started, we like to do some thinking with our clients. We call this Digital Account Planning, and it's the cornerstone of our offer. It provides the road map for success in digital and powers the insights behind many of the great solutions and campaigns we deliver.

Solution Production

We're open source gurus, but we're also Microsoft partners; and we love to animate just as much as we love building mobile applications.

Our design, animation and technical production offer is all about integration. Today many of our clients have a diverse array of needs combined with an even more diverse array of existing technology parameters, so we focus on the efficient integration of Internet technology - It's how we deliver seamless customer experiences across many channels.

Solution Architecture

One of the truly unique things about IE (as a digital agency) is that we have a team that's dedicated to planning and architecting the solutions we deliver. The Solutions team work directly with our strategy and creative leads to architect outcomes by combining research, ideation and experience architecture to create the blueprints for each solution.

Retained Services

We're not so much about the project or campaign itself as we are about the client relationship. By that we mean to say that our offer has been designed with partnership in mind.

The ongoing support we offer as part of Retained Services includes the fundamentals such as hosting and a cost effective maintenance service, plus more in-depth services such as retained Analytics Intelligence and Account Planning.